Terms and Conditions

These terms cover what NEURO-GAME measures, what happens to what you tell it, and what you can ask us to do with it. Plain English, no small print.

1. Who we are

NEURO-GAME is a brand of Understant Science Systems Ltd, a company registered in England and Wales (company number 13502917), registered office 124 City Road, London, England, EC1V 2NX. In these terms, "we" and "us" mean that company, and "you" means the person using NEURO-GAME.

For anything about your data, write to fran@neuro-game.com.

2. What NEURO-GAME is

NEURO-GAME is a self-assessment and training product for founders. It has three parts:

• An assessment where you answer questions, in writing or by speaking, about where your attention and energy go and where you want them to go.
• A set of short games designed to move you into a particular working state: focused, creative, energized, or recovered.
• A dashboard that shows what you told us and what you did in the games over time.

3. What it is not

This is not a medical, clinical, psychological, or diagnostic service. It does not diagnose, screen for, or detect any condition. It is not an intelligence test, not a personality test, and not therapy. Nothing it shows you is medical advice.

What the games measure is what you did in the game: what you tapped, when, how accurately, and how consistently. They are not physiological measurements. We do not measure your brain, your heart, or your nervous system, and no score is a measurement of your health.

If a score or a piece of text in the product reads to you as a statement about your health, it is not intended as one and should not be relied on as one.

4. The waitlist and your account

NEURO-GAME opens in small cohorts. Joining the waitlist reserves you a place in line. It is not a promise of access, and we may approve people in any order, or not at all.

Your account is yours alone. Do not share your access with anyone else. You must be at least 18 to use it.

5. What we collect

• Who you are: first and last name, email address, company, and your phone number if you give it.
• What you tell the assessment: your written answers, and your voice recordings together with the text transcribed from them.
• How you played: which games you opened, timings, taps, choices, scores, and how you rated your own state before and after.
• Basic technical information: browser, language, screen size, and a random identifier for your device. We do not use advertising trackers.
• How you played the Human Layer games: which reading you picked, what you flagged, what you staked, what you held or switched, and the timing of each — including how long you paused and where you changed your mind.
• Your acceptance of these terms: the version you accepted and when.

The Human Layer voice game is different, and deliberately so. If you turn on your microphone for it, the sound is analysed inside your own browser while you speak and is discarded frame by frame as it goes. No recording is made, no audio file exists, and nothing is uploaded. What leaves your browser is a small set of numbers — your pitch on each of the three parts, and how much it moved. This is not the same as the assessment voice answers in the second bullet above, which are recorded and transcribed.

6. Health-related answers

The assessment asks about health, relationships, purpose, and money. If you choose to speak or write about your physical or mental health, that answer is information about your health, and the law treats it as a special category of personal data.

We only hold it because you explicitly agreed when you accepted these terms after your first assessment. You can withdraw that agreement at any time, and we will delete those answers. Withdrawing does not affect anything we did before you withdrew.

You never have to answer any question. You can skip any area, and the product still works.

7. Why we use it, and on what basis

• To run the product for you — to produce your results, your dashboard, and your training. Basis: performing our contract with you, and steps taken at your request before that contract starts.
• To keep the waitlist and tell you when a seat opens, and to book your one-to-one debrief if you asked for one. Basis: steps taken at your request.
• To send you a newsletter, if you signed up for it. Basis: your consent. Every email has an unsubscribe link.
• To improve and calibrate the product. Your results contribute to the reference set that scores are compared against. Basis: our legitimate interest in making the measure work. You may object at any time.
• Health-related answers are used only for the first purpose above, and only on the basis of your explicit agreement under section 6.

We do not sell your data. We do not use it for advertising. We never give your personal data to another company to train their AI models. The only thing that reaches an AI company is described in section 7a, and it is either anonymised and pooled, or it is your own profile which only moves if you connect it yourself.

7a. How your session is used to test AI assistants

This is the part of our business you are helping with, so it is set out plainly rather than buried.

Pooled and anonymised. We combine many people's sessions into a reference set, strip everything that identifies anyone, and use it to test whether an AI assistant can correctly read how people behave. An AI company using this sees patterns across many people. They never see your name, your email, your account, or your session on its own. If a group is too small for a result to be meaningful without identifying someone, we do not release it.

Your own profile is separate, and stays yours. Your individual read is shown to you and to nobody else, unless you choose to connect it to an assistant you use. That connection is one at a time, always your decision, and you can withdraw it at any moment. Withdrawing stops any further use immediately.

What we will not do. We will not hand your individual profile to an AI company without you connecting it. We will not use your data to build a profile of you for anyone who is not you. We will not use it to make automated decisions that have a legal or similarly significant effect on you.

Objecting. Write to fran@neuro-game.com and say you want your sessions out of the pool. We will remove them. Because the pool is anonymised, we may not be able to identify an already-published statistic that included you, and we will tell you if that is the case.

8. Who sees it

You, and the people at our company who need it to run the product and support you. Beyond that, only the service providers who host, store, email, and transcribe on our behalf under contract. Nobody else, unless we are required to disclose by law.

Your voice recordings are sent to a speech-to-text provider to be transcribed. That provider processes them for us and is not permitted to use them for anything else.

AI companies who use the reference set described in section 7a see pooled, anonymised patterns only. They do not receive your individual session unless you have connected your profile to their assistant yourself.

If your employer bought NEURO-GAME for a team, your individual answers and scores are never shown to them. They see aggregate figures for groups of five people or more, with no way to identify anyone.

9. How long we keep it

Up to 400 days from the day you last used the product, after which it is deleted automatically. We may keep statistics that cannot identify you for longer. Ask us to delete it sooner and we will.

10. Your rights

You can ask us for a copy of your data, ask us to correct it, ask us to delete it, ask us to stop or limit how we use it, object to how we use it, or ask for it in a portable form. Write to fran@neuro-game.com and we will respond within one month.

You can also withdraw any connection you have made between your profile and an assistant, and ask for your sessions to be taken out of the pooled reference set. Neither affects anything else about your account.

You can also complain to the Information Commissioner's Office at ico.org.uk, or to the data protection regulator where you live.

11. Scores are provisional

This measure is under active development. Scores are indicative and are not yet calibrated against a published reference sample. Do not use them as the sole basis for any decision that matters, and we make no warranty that a score predicts anything in particular.

12. Using it fairly

Use it as yourself. Do not use scripts, automation, or anyone else's account, and do not try to break, scrape, or reverse-engineer the product. We may discard results we reasonably believe were not produced by you using it normally, and we may close an account that is being misused.

13. Ownership

The games, their design, the assessment, the scoring method, and the aggregated results are ours. What you write and say stays yours, and you keep the rights in section 10 over it. You give us permission to use it to run the product for you and, in a form that cannot identify you, to improve the product.

14. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that: the product is provided as it is, we do not guarantee it will be available without interruption, and we are not liable for indirect or consequential loss, lost profits, or lost business. Our total liability to you in connection with NEURO-GAME is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred pounds.

15. Ending it

You can stop using NEURO-GAME whenever you like and ask us to delete your account and your data. We may end your access if you break these terms, or if we stop offering the product, in which case we will give you reasonable notice and a chance to export your data.

16. Changes to these terms

These terms are versioned. The version you accepted is recorded with your account, along with the date. If we make a material change we will ask you to accept the new version before you carry on. Changes do not apply retrospectively to something you already did.

17. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer somewhere else, you keep any rights you have there that cannot be excluded.